Help
Frequently asked questions
Files, tablets, samples, payment, updates and refunds, in short answers. For setup steps, see the setup guides; for anything else, write to [email protected].
Files and tablets
- Which tablets do the files work on?
- reMarkable 2, Paper Pure, Paper Pro and Paper Pro Move; every Kindle Scribe; Supernote Manta and Nomad; Boox Note Air, Tab Ultra, Note Max, Tab X, Go 10.3, Nova Air, Tab Mini C and Go 7. On iPad, the Large layout works in GoodNotes and Notability. The Boox Palma is not supported. The tablet comparison shows the file for each one.
- What do I get when I buy?
- A zip file with the PDFs, a START-HERE guide that shows how to copy them to your tablet, the licence and a changelog. The Graphite Planner 2027 for every tablet has 18 PDFs: 3 layouts, 3 calendar editions, right- and left-handed. You only need one of them.
- Which file should I use?
- First the layout for your screen: Large 3:4, Compact 3:4 for 7 to 7.8 inch screens, Move 9:16 for the Paper Pro Move, or the edge-safe Kindle Scribe edition. Then the calendar edition: US starts on Sunday with a 12-hour clock, International on Monday with 24 hours, International 12-hour on Monday with 12 hours. Then your hand. The tablets page has the details.
- Do the links work on my tablet?
- Yes on reMarkable with software 3.3 or later, on the Kindle Scribe when the file comes by Send to Kindle, on Supernote and in Boox NeoReader. On almost all of them the pen writes and a finger follows links. The setup guides cover each tablet.
- Is there a left-handed version?
- Yes. Every file comes right- and left-handed, in the same download and at no extra cost. The left-handed file mirrors the layout: month tabs on the left, the link-free toolbar strip on the right. More in the left-handed planner article.
- Are the PDFs in English?
- Yes. The pages and labels in every file are in English. Dates in the International editions are written as 15 March 2027, and no public holidays are printed, so the planner works in any country.
Before you buy
- Can I try it before I buy?
- Yes. Every layout has a tiny 3-page sample, about 80 KB, with no email or account: the index, a month and a day, with working links. Copy it to your tablet and tap through it. All samples are on the free samples page.
- When does the planner start, and is there a January edition?
- The Graphite Planner 2027 runs from 1 October 2026 to 31 December 2027, so you can start this autumn. A January edition, from 1 January to 31 December 2027, goes on sale here on 24 November.
- Can I order a planner made to my settings?
- Yes. The Custom Planner 2027 is generated for your tablet, start month, week start, clock, schedule hours and hand, checked link by link and delivered within 7 days. Ordering on this site opens soon; until then, write to [email protected].
Paying and after you buy
- How do I pay, and is VAT included?
- Checkout runs on this site through Payhip, and card payments are handled by Stripe. Payhip acts as reseller for VAT purposes: as its VAT page explains, it applies the VAT due in your country, and you see the final price before you pay. Prices on this site are in euros.
- How do I get the files?
- Straight after payment Payhip shows a download page, and the link also comes in your email receipt. Unzip the download on a computer or phone, then copy the one PDF you need to your tablet. If the receipt doesn't arrive, check your spam folder or write to [email protected].
- Are updates free?
- Yes. When a file is corrected or improved, the new version replaces the old one, and the download link in your receipt gives you the latest files at no cost: Payhip's help on updating a product file describes how buyers reach the new file through their original link. A planner for a new year is a new edition.
- Can I get a refund?
- Payhip's refund help says it does not hold funds and that each seller sets their own policy, so write to [email protected] with your order number. If a file is faulty or doesn't work as described, you are entitled to have it put right, or to a refund if it can't be, under the EU rules on digital content. Because downloads are instant, please try the free sample on your tablet first.
- Can I print it or use it on several devices?
- Yes, for your own personal use: on all your own devices, and printed for yourself. Choose fit to page when printing. Please don't share or resell the files.
- Something isn't working. Who do I contact?
- Write to [email protected] with your tablet model and the file name. Most problems have a quick fix in the setup guides or the articles.
Not answered here? Write to [email protected]. Tablets side by side: compare e-ink tablets.